1Lotus Research

Privacy Policy In English

Privacy Policy

Privacy policy and notice for those assisting 1Lotus Research with Market Research Services

Purpose of the policy

This is a privacy policy for the individuals (participants or respondents in market research terms) who assist 1Lotus Research in market research studies.

  • Individuals could be any participant who participates in any of our market research interview or services - for e.g. individual with a persona of consumer, patient (of different profiles), care givers (of different profiles), business to business professionals from various industry verticals and healthcare professionals of various specialties (Physicians, Surgeons, Pharmacists, Nurses, Patient Advisors, Payors, KOLs, etc.)
  • It complies with the ESOMAR, Market research society of India (MRSI), MRA Code of Marketing Research Standards, Market Research Society (MRS) – UK, and EU General Data Protection Regulation (GDPR). We follow ethical code of conduct of market research in the countries we conduct research.
  • 1Lotus Research is committed to protecting the privacy and security of individuals personal information.
  • This privacy policy and notice describes how we collect and use personal information about individuals during and after individuals working relationship with us.


This notice applies to all current and former respondents who have assisted us in any market research activities. It absolutely does not form part of any contract of employment or other contract to provide services. We may update this notice at any time. Please visit this document to see changes, if any in future.
We are responsible for deciding how we hold and use personal information about individuals. We are required under data protection legislation to notify individuals of the information referred to in this privacy notice which we hold and use about individuals.

Personal data in market research:

Personal data, or personal information, means any information about an individual from which that person can be identified. (For example: a record number that, when cross referenced or linked to another document, can identify that person. It includes any expression of opinion about an individual. It does not include data where the identity has been removed (called anonymous data)). Please note that the majority of 1Lotus Research’s interaction with individuals will involve anonymous data as we anonymize individuals’ responses as soon as is possible within the market research studies and reports we manage.

We collect personal information about individuals during recruitment for Market Research studies only.
In the process of research, we may collect, store and use the following personal information about the individuals who participate:

  • Personal Information we may collect, store and use.
  • Personal contact details such as name, age, date of birth, gender, residential address, telephone numbers, personal email addresses, bank account details, for the purpose of administering incentives.
  • Location of employment or workplace, educational qualification, medical qualifications, designation, specialty

Usage of personal data:

We will only use individual’s personal information when the law allows us to. Most commonly, we will use individual’s personal information in the following circumstances: Where we need to perform the contract, we have entered into with individuals (such as for paying individuals honorarium/incentives for participation)

Situations in which we will use individual’s personal information:

The kind of information we hold about individuals) primarily to allow us to perform our contract with individuals and to enable us to comply with legal obligations. In some cases, we may use individual’s personal information to pursue legitimate interests of our own or those of third parties, provided individuals interests and fundamental rights do not override those interests. The situations in which we will process individual’s personal information are listed below.

  • Paying individuals incentives
  • Inviting individuals to take part in future market research

Please note that we may process individual’s personal information without individual’s knowledge or consent, in compliance with the above rules, where this is required or permitted by local law. Some of the above grounds for processing will overlap and there may be several grounds that justify our use of individuals personal information.

We will share individual’s personal information with third parties where required by law, where it is necessary to administer the working relationship with individuals or where we have another legitimate interest in doing so.

"Third parties" includes third-party service providers (including contractors and designated agents) and our Bankers:

Third Party service providers who will process individual’s personal information: The activity these service providers carry out
Yes Bank Ltd. Payment of honorarium/ incentives
HDFC Bank Ltd. Payment of honorarium/ incentives

Data storage and retention

We will only retain and store individual’s personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The appropriate retention period depends on the project and the type of information involved.
In some circumstances we may anonymize individual’s personal information so that it can no longer be associated with individuals, in which case we may use such information without further notice to individuals. We will securely destroy individual’s personal information in accordance with retention period of the project and the type of information involved.

Right to withdraw consent

In the limited circumstances where individuals may have provided individual’s consent to the collection, processing and transfer of individual’s personal information for a specific purpose, individuals have the right to withdraw individual’s consent for that specific processing at any time.
To withdraw individual’s consent, please contact us. Once we have received notification that individuals have withdrawn individual’s consent, we will no longer process individual’s information for the purpose or purposes individuals originally agreed to, unless we have another legitimate basis for doing so in law.

Data protection officer/Data Privacy Manager

We have appointed a data protection manager (DPM) to oversee compliance with this privacy notice. If individuals have any questions about this privacy notice or how we handle individual’s personal information, please contact the DPM – dpm@1lotusresearch.com

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide individuals with a new privacy notice when we make any substantial updates. We may also notify individuals in other ways from time to time about the processing of individual’s personal information.

1Lotus Marketing Research Services

1Lotus Research, 1108, Opal square, 11th Floor, S. G. Barve Road, Wagle estate, Thane (West) - 400604 Republic of India
For pricings, business inquiries and research related queries: info@1lotusresearch.com
For market research job opportunities: careers@1lotusresearch.com
To join our online panel: Click here
To visit our privacy policy in English: Click here
To visit our privacy policy in Arabic: Click here

Get In Touch